Frequently Asked Questions
FAQ for Students
Barring exceptional circumstances, we try to keep the same educator for a student throughout the course. Based on the tutor’s availability, we prefer to keep the same tutor for upcoming years as well.
If a student grasps the concept quickly, our teacher will move on to the next topic. If a student is struggling, our teacher may have to repeat the topic, in which case additional time may be required. [. . .] We believe 8 lessons per month gives most students enough time to cover math subjects like Algebra I or II in one school year.
Considering the productivity and the attention span of average students, we have decided to limit a session’s duration to 50-55 minutes for 1st – 8th grade and an hour for 9th-12th grade students. Our educator may allow a five-minute break depending on the student’s attention span.
Yes. We try to accommodate the student’s family’s schedule and other needs. If there is an emergency, or a student has planned time off, s/he should inform our customer support team and teacher or teacher immediately. A session can be rescheduled with 18-24 hours’ notice.
Yes, we offer special courses. Our special courses are designed for acquiring skills during summer break or track out for year-round schools. These courses are completed at a fast pace.Normally, the session durations for these courses are longer than regular courses, and the whole course is completed in three weeks.
We encourage referrals and offer very attractive referral benefits. Our referral benefits vary by reason and are updated very frequently. We encourage you to read our referral policy to find your reason or to contact our student support specialist.
FAQ for Parents
We are a one-on-one online tutoring service provider for all subjects. [ English, Maths, Social Studies, Science, AP courses, Honors ] Every enrolled student is provided with a user ID and password to access a virtual class on our website. [. . .] At the scheduled time, the student logs in to our website from his/her own home to attend the live session.
Currently, we are offering supplemental education and test preparation for all subjects. We are offering our services for 1st through 12th grades students. Our test prep service is targeted for PSAT/NSQMT, SAT, GMAT, GRE, and ACT exams. Visit our service section for more details.
Choosing our program is similar to hiring a cab versus hopping on public transportation. Our program is customized to meet each student’s academic needs and is delivered right in your own home. There is no more driving to the center, and there are no more classes missed due to bad weather or an incompatible traveling schedule. As long as students have their own computer and internet connection, they can enjoy their learning anywhere.
We take a very personalized approach, and our sessions are delivered in a one-on-one setting.We pride ourselves on our passion for education and quality of our service. We guarantee that your child will be taught by a highly qualified education professional. We customize lesson plan according to each student’s learning style and ability. We customize lesson plans according to each student’s learning style and ability. With customized lesson plans, personalized attention, and effective use of technology, we inspire and motivate students to achieve academic excellence.
We offer two types of services: Standard Academic Program (SAP) and Premium Academic Program (SNP). Our services are based on a one-on-one format where a dedicated educator is assigned to work with each student. This service is ideal for students who prefer an individualized learning environment. Our Math Test Preparation is designed to help students prepare for competitive exams, such as the PSAT, SAT, ACT, GMAT, and GRE. Our Specific Need Program is customized according to each individual’s need.
Learning is an ongoing process, and our teachers continually assess the student’s progress and ability. As a first step for enrollment, we ask the student to take an assessment test. The assessment test is analyzed by the teacher to determine the student’s level of understanding of the subject. The results of the assessment are also used to customize the lesson plan.
In order to communicate with the teacher, the student’s computer should be equipped with a headset and microphone. We recommend purchasing a USB digital pad that allows the student to write on it and share his/her work with the teacher in real time. The student is not required to purchase any special software. Free software may be downloaded so that students can create documents. A list of reliable free software is available at our website on the FAQ page.
We highly encourage parents to participate in their child’s learning. After enrolling the child, parents get access to our website via a login ID and password. Our website allows parents to track their child’s progress and grades online. Parents can also schedule a conference with the teacher or counselor to get feedback. Our teachers provide active feedback and continually monitor the student’s progress.
Yes. We try to accommodate the student’s family’s schedule and other needs. If the student needs to reschedule a session, s/he should notify the teacher or our student support service within 18-24 hours in order to avoid a session charge
The student enrollment process is very easy. Parents or students can go to our website and enter their information on the ‘Contact us’ page to initiate the process. After the form is completed, our course coordinator will aid the parent in scheduling the assessment test and trial session for the student.
Our services can be purchased with any major debit/credit card (Visa, MasterCard, American Express), PayPal, or by certified checks.
Yes. Our program is customized to meet each student’s learning style and academic goals. We assess the student’s level using specialized assessment methods. Using the results of the assessment, we take a personalized approach to the student’s lesson plan according to his/her learning style, ability, and academic goals.
Yes. We are focused on delivering a high quality learning experience.
Our objective is to make sure the student develops a thorough conceptual understanding of the subject. The duration of the course depends entirely on the student’s learning style and ability. If a student grasps the content quickly, the teacher will move on to the next topic. If a student is struggling, the teacher may have to repeat the topic, in which case additional time may be required.
Taking into consideration the productivity and attention span of average students, we’ve made our session duration for 1st through 8th grade students between 50 and 55 minutes in length. For 9th through 12th grade students, the session duration is one hour. Our educator may allow a five-minute break depending on the student’s interest and attention span.
Yes, we offer special courses. Our special courses are designed for acquiring skills during summer break or track out for year-round schools. These courses are completed at a fast pace.The session duration and number of sessions per week vary based on the student’s ability and learning goals.
We encourage referrals and offer very attractive referral incentives. Our referral benefits policy varies by region and is updated very frequently. We encourage you to contact our student support specialist to get further information on our referral program.