eTutorsZone
Terms and Conditions
Effective Date: August 15, 2026 | Last Updated: August 15, 2026
| IMPORTANT: These Terms form a binding agreement. Please read them before creating an account, purchasing services, scheduling a session, or allowing a student to participate. |
|---|
These Terms and Conditions (the "Terms") govern access to and use of the websites, portals, communications, content, and tutoring or educational services offered by eTutorsZone LLC, a North Carolina limited liability company ("eTutorsZone," "we," "us," or "our").
The person purchasing or arranging services is the "Customer" or "Parent." The individual receiving instruction is the "Student." A person providing instruction through eTutorsZone is a "Tutor." A scheduled instructional meeting is a "Session."
By checking an acceptance box, signing an enrollment document, creating an account, paying an invoice, scheduling or attending a Session, or otherwise using the Services, the Customer confirms that the Customer has read, understood, and agrees to these Terms, the Privacy Policy, the Cancellation and Refund Policy stated below, and any written enrollment summary, invoice, package description, or program-specific terms supplied at purchase (collectively, the "Agreement").
If a Student is under 18, the accepting Customer represents that the Customer is the Student's parent or legal guardian, or is otherwise legally authorized to consent for the Student, and accepts the Agreement on the Customer's own behalf and on behalf of the Student.
eTutorsZone provides live online tutoring, test preparation, academic enrichment, educational consulting, workshops, learning materials, assessments, and related services (the "Services"). The scope, number of hours, price, schedule, validity period, and other program terms will be stated in the applicable enrollment summary, order page, invoice, or written confirmation.
We may reasonably modify the method, platform, curriculum sequence, materials, schedule, or administrative process used to provide the Services, provided that the essential purchased service is not materially reduced without an appropriate credit, replacement, or other remedy.
Customers must be at least 18 years old and legally capable of entering a contract.
All registration, billing, contact, grade-level, and Student information must be accurate and kept current.
Account credentials are confidential. The Customer is responsible for activity conducted through the Customer's account, except activity caused by eTutorsZone's failure to use reasonable security measures.
The Customer must provide suitable equipment, reliable internet access, required software, and an appropriate learning environment.
The Student must attend punctually, participate appropriately, complete assigned practice, and treat Tutors and staff respectfully.
A parent or responsible adult must provide supervision appropriate to the Student's age, needs, and circumstances.
Each purchase may include an enrollment summary, invoice, checkout disclosure, package description, or other written confirmation stating the commercial terms. If a direct conflict exists, the following order controls: (1) a mutually signed program-specific agreement; (2) the enrollment summary or checkout disclosure; (3) these Terms; and (4) general website descriptions. A later written modification signed or expressly accepted by both parties controls over an earlier inconsistent term.
Marketing statements, informal estimates, or oral discussions do not modify the Agreement unless incorporated into a written enrollment confirmation authorized by eTutorsZone.
eTutorsZone selects Tutors based on subject, level, availability, and Student needs. We will make reasonable efforts to provide continuity, but the purchase of Services does not guarantee the availability or continued assignment of any particular Tutor.
We may assign a substitute or replacement Tutor when reasonably necessary because of availability, performance, scheduling, safety, personnel changes, or other operational reasons. If no suitable replacement can be provided within a reasonable time, the Customer may receive a credit or refund for affected undelivered Services.
Tutors may be employees or independent contractors. Regardless of classification, scheduling, billing, service changes, and complaints must be handled through authorized eTutorsZone channels.
Session times are displayed or confirmed in the time zone stated in the scheduling system or confirmation. Unless otherwise stated, Eastern Time controls. The Customer is responsible for verifying the time and joining with functioning equipment.
A Session begins at the scheduled time. Student lateness does not extend the Session. If the Student has not joined within 20 minutes and has not received written approval for a delay, the Tutor may end the Session and the Session may be charged in full.
Any requested schedule is subject to Tutor availability. Recurring schedules may change because of holidays, school calendars, Tutor availability, or other reasonable operational needs.
A cancellation or rescheduling request must be received through an authorized eTutorsZone communication channel at least 12 hours before the scheduled start time. A Session canceled with less than 12 hours' notice, missed without notice, or not attended within the 20-minute waiting period may be charged in full and deducted from prepaid hours.
eTutorsZone may grant a credit or rescheduling exception for a documented emergency or extraordinary circumstance. Any exception is discretionary, does not create a continuing entitlement, and does not waive future enforcement.
If eTutorsZone or the Tutor cannot deliver a Session, we will ordinarily offer a replacement Tutor, reschedule the Session, or restore the applicable prepaid time. If delivery or rescheduling is not reasonably possible, the Customer may request a refund for that undelivered Session.
Repeated cancellations, rescheduling requests, nonattendance, or disruptive scheduling may result in loss of a reserved recurring time or termination of Services under Section 22.
The Customer is responsible for Student-side internet, hardware, audio, video, browser, and software performance. A Student-side technical problem generally does not excuse a late cancellation or missed Session. If a material eTutorsZone- or Tutor-side technical failure prevents meaningful delivery, we will reasonably offer additional time, rescheduling, or a service credit.
We are not responsible for delays or failures caused by events beyond our reasonable control, including widespread network or platform outages, severe weather, natural disasters, public emergencies, labor disruptions, government action, or failures of third-party services. We will use reasonable efforts to resume or reschedule affected Services.
Services are prepaid unless the applicable enrollment summary expressly states otherwise. The Customer agrees to pay all disclosed charges according to the stated schedule. Prices may differ by subject, Tutor, program, package size, promotion, or service level.
Payments may be processed by third-party providers. The Customer authorizes eTutorsZone and its payment providers to process the selected payment method for charges expressly authorized under the Agreement. The Customer is responsible for applicable taxes and expressly disclosed payment-processing charges, if any.
If payment fails or becomes overdue, eTutorsZone may pause scheduling, suspend access, cancel future Sessions, or terminate Services after reasonable notice. Acceptance of a partial payment does not waive the remaining balance, alter an agreed payment schedule, reinstate terminated Services, or waive any available remedy unless eTutorsZone agrees in writing.
The Customer must report a suspected billing error in writing within 30 days after the charge or invoice. This notice period does not eliminate any nonwaivable rights under applicable law.
Recurring billing applies only when the Customer is clearly informed of, and affirmatively agrees to, recurring charges during enrollment or checkout. The applicable disclosure will state the amount or method of calculation, billing frequency, billing date, initial term, renewal term, and cancellation method.
By accepting a recurring-payment disclosure, the Customer authorizes eTutorsZone to charge the designated payment method according to that disclosure until the authorization is canceled or the program ends. The Customer may cancel recurring billing using the method stated at enrollment or by emailing [email protected]. Cancellation is effective after the notice period stated in the applicable enrollment summary and does not reverse charges already earned or properly processed.
eTutorsZone will provide renewal or price-change notices when required by applicable law. If a payment method expires or is declined, the Customer remains responsible for valid accrued charges.
For a prepaid package, the enrollment summary must state the purchased hours, price, purchase date, and expiration date or validity period. Package hours must be used within that stated period. Unused hours ordinarily expire at the end of the validity period and have no cash value, except where applicable law requires otherwise or eTutorsZone approves an extension in writing.
Promotional, bonus, complimentary, trial, or free hours have no cash value, are not refundable, and may be subject to separate conditions. Packages and credits may not be sold, assigned, or transferred outside the Customer's household. Transfer between siblings in the same household requires prior written approval and may be restricted by subject, Tutor, program, or pricing.
A Customer seeking to discontinue ongoing tutoring must provide at least 14 calendar days' written notice to [email protected] or through another designated cancellation method. Scheduled Sessions occurring during the notice period remain subject to the cancellation rules and may be charged or deducted from the package.
Subject to the Agreement and applicable law, a refund may be considered when: (a) paid Services were not delivered and a reasonable replacement or rescheduling option is unavailable; (b) a persistent eTutorsZone-side technical issue prevented delivery and could not be reasonably corrected; or (c) the Customer timely discontinues eligible Services and has a refundable unused balance.
A concern about Session quality must be reported in writing within 24 hours after the Session, with sufficient detail for review. We may review attendance records, communications, Session notes, and any authorized recording. Depending on the circumstances, eTutorsZone may provide coaching, a replacement Tutor, a repeat Session, a credit, or a partial or full refund. A report does not automatically entitle the Customer to a refund.
Unless the enrollment summary provides a different lawful formula, completed Sessions from a discounted or bundled package may be recalculated at the standard hourly rate disclosed when the package was purchased. The earned-service amount, used credits, and any expressly disclosed nonrefundable items will be deducted from the amount paid. Promotional or complimentary hours have no refund value. A refund will never exceed the amount actually paid for the affected Services.
Late-canceled Sessions, missed Sessions, completed Services, expired hours, promotional hours, and Services terminated for serious misconduct are ordinarily nonrefundable, subject to applicable law and the specific termination circumstances.
Refund requests must be emailed to [email protected] and include the Customer and Student names, relevant Session or program, date, and reason. We will ordinarily respond within 5-7 business days. Approved refunds are ordinarily sent to the original payment method within 7-10 business days after approval, although financial institutions may require additional time.
Before initiating a payment dispute or chargeback, the Customer agrees to contact eTutorsZone and provide a reasonable opportunity to investigate. The Customer must not knowingly submit a false or misleading dispute. We may provide the payment processor or financial institution with the Agreement, invoices, attendance records, schedules, communications, Session notes, platform records, and other reasonably necessary evidence. This section does not restrict any lawful consumer right.
The Parent authorizes the Student to participate in the Services. Except for instruction delivered during a scheduled Session, communications concerning scheduling, billing, service changes, complaints, or other administrative matters must occur through the Parent or an authorized eTutorsZone channel. Tutors may not privately communicate with a minor Student outside authorized eTutorsZone systems.
Parents should remain reasonably available during Sessions involving younger Students. Students and Tutors may not exchange personal addresses, personal financial information, or other unnecessary sensitive information. Tutors may not arrange off-platform lessons, payments, in-person meetings, transportation, gifts, or personal relationships with Students.
Any safety, boundary, harassment, discrimination, or inappropriate-conduct concern should be reported immediately to [email protected]. eTutorsZone may suspend communication, preserve relevant records, replace a Tutor, notify a parent, or take other reasonable protective action.
Our collection, use, disclosure, retention, and protection of personal information are described in the eTutorsZone Privacy Policy, which is incorporated into the Agreement. The Parent consents to the collection and use of Student information reasonably necessary to provide and administer the Services, subject to applicable law.
Where legally required for a child under 13, eTutorsZone will provide appropriate parental notice and obtain verifiable parental consent before collecting personal information online from the child. Parents may submit lawful requests to review, correct, delete, or restrict further collection of a child's information using the contact method stated in the Privacy Policy.
The Customer must not provide health, disability, school-record, government-identifier, financial, or other sensitive information unless it is reasonably necessary and eTutorsZone has requested or authorized its submission.
A Session may be recorded or monitored only after legally sufficient notice and consent. When recording is enabled, it may be used for instruction, safety, quality assurance, training, attendance verification, complaint investigation, or dispute resolution, as described in the Privacy Policy or applicable consent notice.
If recording consent is required, eTutorsZone will seek affirmative consent from the Parent and, where appropriate, the Student, and may provide an additional notice when the Session begins. If consent is declined, eTutorsZone may offer a nonrecorded option when reasonably available or may be unable to provide a program for which recording is essential.
Customers and Students may not record, screenshot, copy, publish, transmit, or distribute a Session, Tutor, other participant, or shared content without prior written authorization and all legally required consents.
Service communications may be sent by email, telephone, portal notification, messaging application, or SMS using the contact information provided. Transactional communications may include scheduling, account, payment, safety, and service notices.
By opting in to our SMS services, you agree to receive text messages from eTutorsZone relating to service updates, class scheduling or rescheduling, promotions, reminders, and similar communications. Consent to marketing messages is not a condition of purchase.
Phone numbers and SMS consent information obtained through the SMS consent process will not be shared with third parties or affiliates for their own marketing purposes.
If you have consented to receive text messages from eTutorsZone, you may receive conversational and transactional messages relating to scheduling, rescheduling, accounts, payments, safety, service updates, promotions, and reminders.
Example: “Hello, you have a class at 2:00 p.m. ET today. Reply STOP to opt out of SMS messaging from eTutorsZone LLC.”
Message frequency may vary depending on the type of communication.
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary for domestic and international messages.
You may opt in to receive SMS messages from eTutorsZone by submitting an online form. If you do not wish to receive SMS messages, do not select the SMS consent checkbox on our forms.
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. Alternatively, contact us at 1-877-293-6444 to request removal from our messaging list. Opting out of SMS marketing does not prevent legally permitted nonmarketing communications through other channels.
For assistance, reply HELP, call 1-877-293-6444, or visit www.etutorszone.com.
Message and data rates may apply.
Message frequency may vary.
You may opt out at any time by texting STOP.
For assistance, text HELP, call 1-877-293-6444, or review our Privacy Policy and Terms and Conditions.
The Services are intended to teach and support learning. Customers and Students may not use the Services to cheat, impersonate another person, obtain unauthorized assistance during an assessment, submit Tutor work as the Student's own, plagiarize, evade school rules, or obtain or distribute protected test content.
Users may not harass or threaten others; transmit unlawful, abusive, discriminatory, sexually explicit, malicious, or infringing content; disrupt a Session or system; attempt unauthorized access; introduce malware; scrape or harvest data; or misuse another person's account.
A Tutor may explain, review, model, or provide feedback on work but may decline a request that appears inconsistent with academic rules or the Agreement.
eTutorsZone does not guarantee any particular grade, score, rank, admission, scholarship, placement, award, academic result, or rate of improvement. Outcomes depend on many factors outside our control, including attendance, effort, prior knowledge, practice, school requirements, testing conditions, and Student participation.
Assessments, score projections, hour estimates, and academic recommendations are professional estimates for planning purposes and are not promises of results. eTutorsZone does not provide legal, medical, psychological, or licensed school-counseling services unless expressly stated in writing.
The websites, logos, software, lesson materials, curricula, worksheets, videos, assessments, methods, and other content provided by eTutorsZone or its licensors are protected by intellectual-property laws. Subject to payment and compliance with the Agreement, the Customer receives a limited, revocable, nonexclusive, nontransferable license to use provided materials for the Student's personal educational use only.
Materials may not be sold, posted publicly, copied in bulk, redistributed, used to train a commercial system, or used to create a competing product or service without written permission. Third-party materials remain subject to their owners' terms.
The Student retains ownership of original Student work. The Customer grants eTutorsZone a limited license to host, copy, display, annotate, and share that work with assigned personnel only as reasonably necessary to provide, improve, document, or support the Services. Separate express consent is required before identifiable Student work, images, recordings, testimonials, or results are used in public marketing.
During the Customer's relationship with eTutorsZone and for 12 months after the last eTutorsZone Session, the Customer and Student agree not to knowingly solicit, hire, pay, or arrange tutoring directly with a Tutor first introduced through eTutorsZone, except with eTutorsZone's prior written consent. This restriction does not apply to a relationship that the Customer can document existed independently before the eTutorsZone introduction.
A suspected violation may result in termination of Services and pursuit of remedies available under applicable law. No provision of this section creates a penalty or eliminates the requirement that any claimed damages or relief be legally available and reasonably supported.
The Customer may discontinue Services under Section 12. eTutorsZone may suspend or terminate an account or Services for nonpayment; material breach; fraud; abusive, unsafe, or discriminatory conduct; academic dishonesty; unauthorized recording or distribution; repeated disruption or nonattendance; attempted circumvention; or conduct that reasonably threatens a person, the platform, or the integrity of the Services.
When reasonably appropriate, we will provide notice and an opportunity to correct the issue. Immediate suspension or termination may occur for safety threats, fraud, illegal conduct, serious misconduct, or material security risks.
Upon termination, amounts earned for completed, reserved, late-canceled, or properly delivered Services remain due. Treatment of unused prepaid amounts will depend on the reason for termination, the refund provisions, the applicable enrollment summary, and nonwaivable law. Sections that by their nature should survive termination, including payment, intellectual property, dispute, liability, and privacy-related provisions, will survive.
The Services may rely on third-party scheduling, video, assessment, payment, messaging, storage, or learning platforms. Their separate terms and privacy practices may apply. eTutorsZone is not responsible for third-party content or conduct outside our reasonable control, but this does not disclaim responsibility that cannot lawfully be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ETUTORSZONE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPATIBLE WITH EVERY DEVICE OR PLATFORM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THIS SECTION MAY NOT APPLY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ETUTORSZONE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITIES, OR LOSS OF DATA, ARISING FROM OR RELATED TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF ETUTORSZONE FOR ALL CLAIMS ARISING FROM THE SAME OR RELATED EVENTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT THE CUSTOMER PAID TO ETUTORSZONE FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.
These limitations do not apply to liability that cannot legally be limited, and they do not limit the Customer's right to receive a refund or credit expressly required by the Agreement or applicable law.
To the extent permitted by law, the Customer agrees to indemnify and hold harmless eTutorsZone and its owners, officers, employees, contractors, and affiliates from third-party claims, losses, and reasonable expenses arising from the Customer's or Student's unlawful conduct, material breach of the Agreement, infringement of third-party rights, or misuse of the Services. This obligation does not apply to the extent a claim was caused by eTutorsZone's own negligence, willful misconduct, or legal violation.
Before filing a claim, each party agrees to make a good-faith effort to resolve the dispute. A Customer should send a written notice to [email protected] describing the issue, relevant dates, requested resolution, and supporting information. eTutorsZone will ordinarily acknowledge the notice within 10 business days and attempt to resolve it within 30 days.
Nothing in this section prevents either party from seeking urgent injunctive relief, filing an eligible small-claims action, disputing a payment as permitted by law, or contacting a government agency.
The Agreement is governed by the laws of the State of North Carolina, without regard to conflict-of-laws principles, except to the extent federal law or another jurisdiction's nonwaivable consumer law applies.
Subject to applicable small-claims rights and any nonwaivable jurisdictional rule, the parties consent to the exclusive jurisdiction and venue of the state courts located in Wake County, North Carolina, and, when federal subject-matter jurisdiction exists, the United States District Court for the Eastern District of North Carolina.
We may change prospective prices, service offerings, or these Terms. A change will not retroactively alter charges already earned or materially reduce prepaid Services without an appropriate remedy. Updated Terms will be posted with a revised date, and material changes will be communicated when required by law.
If a material change applies to ongoing Services, continued use after the stated effective date constitutes acceptance to the extent permitted by law. A new or materially increased recurring charge will require any consent required by applicable law.
Entire Agreement. The Agreement constitutes the entire agreement concerning the Services and supersedes prior discussions concerning the same subject, except for a written agreement expressly preserved by its terms.
Severability. If a provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective.
No Waiver. Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.
Assignment. The Customer may not assign the Agreement without written consent. eTutorsZone may assign it in connection with a merger, reorganization, sale of assets, or transfer of the applicable business, subject to applicable law.
Electronic Records. Electronic acceptances, signatures, invoices, notices, and records may be used and have the same effect as paper records to the extent permitted by law.
Headings. Headings are for convenience and do not limit the meaning of a provision.
eTutorsZone LLC
PO Box 2084
Apex, North Carolina 27502
Email: [email protected]
Telephone: 1-877-293-6444
Website: https://www.etutorszone.com